General web terms and conditions
Please read the following Terms and Conditions carefully.
The Incredible Journey (Owned and Operated by Eternity Media Productions Ltd.)
ABN: 21 620 977 040
By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.
Unless otherwise indicated, all information contained in this web site is copyright © Eternity Media Productions. All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.
You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission.
You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission.
You must not link to this site from a site or in a manner which disparages the reputation of The Incredible Journey/Eternity Media Productions, its related bodies corporate, suppliers or advertisers.
For permission to use text information or photographs from this web site in a manner other than that stated above, please contact us.
If you have any questions about this web site, or if you find any errors, please notify us.
Restrictions and Limitations of Liability
The Incredible Journey / Eternity Media Productions Ltd. does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.
The Incredible Journey / Eternity Media Productions Ltd. does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.
This site may be linked to other sites that are not maintained by The Incredible Journey / Eternity Media Productions Ltd. The Incredible Journey / Eternity Media Productions Ltd. is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by The Incredible Journey / Eternity Media Productions Ltd. of the sites. The Incredible Journey / Eternity Media Productions Ltd. makes no representations whatsoever about any other website which you may access through this one.
The material in this site could include technical inaccuracies or typographical errors. The Incredible Journey / Eternity Media Productions Ltd. may make changes or improvements at any time.
Information on The Incredible Journey / Eternity Media Productions Ltd. website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that The Incredible Journey / Eternity Media Productions Ltd. is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.
Donations General Terms
Donations to The Incredible Journey / Eternity Media Productions Ltd. are not tax deductible. Every donation will be receipted.
Disputes and Refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 0482 315 101 and confirm that notice in writing or by email at [email protected] as soon as possible so that we can resolve your query quickly. Any issues should be directed to The Incredible Journey / Eternity Media Productions Ltd. in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.
Changes and Cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.
If you wish to cancel, defer or alter an automatic debit payment you must notify us by calling 0481 315 101 or emailing us at least 14 days before the next donation day.
Please provide details of your donation agreement, such as name, address, and supporter number, etc. for ease of processing.
Online shopping general terms and methods of payment
All website orders must be paid by VISA or MasterCard. The cost of recovering any default of payments will be borne by the customer. The goods remain the property of The Incredible Journey / Eternity Media Productions Ltd. until full payment is received.
Prices are quoted in Australian dollars.
All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.
Pricing – The Incredible Journey / Eternity Media Productions Ltd. products
Products attract GST and this component will be identified on your tax invoice.
Some large, bulky or heavy orders may require an adjustment to quoted delivery costs. If this is the case we will contact you prior to shipping to finalise the order and arrange shipping. Alternatively, you may prefer to email details of the products required prior to purchase and we will provide a final freight cost.
Delivery – products
Please note that orders within Australia are sent via Australian Post or FastWay. All Australian orders should include a daytime delivery address and contact details.
International orders are sent by standard Post unless otherwise requested. Additional charges may apply.
All items are promoted in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you to advise you of the reason for the delay.
Returns and refunds on sales
Please contact us for refunds and returns by phone on 0481 315 101 or email [email protected] before returning goods.
Goods returned must be in their original packaging.
Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.
Goods will be accepted for credit or replacement at the sole discretion of The Incredible Journey / Eternity Media Productions Ltd. Delivery and packaging charges are not refundable unless as a result of our error.
Feedback and complaints handling procedure
The Incredible Journey / Eternity Media Productions Ltd. welcomes feedback and attends to all complaints promptly. Please call 0481 315 101 or email [email protected]